New Customer Area
We are delighted to announce the release of our brand new customer area, affectionately known as Stan.
Why did we build Stan?
We wanted to bring our services together into one place and give customers the ability to manage all aspects of their account. The release could not have come at a better time with the global pandemic we are all sadly faced with. Stan has enabled our customers to completely control their telephone system. From adding bespoke announcement greetings, updating time conditions and diverting calls to mobile, Stan has this covered.
Stan is made up of five main areas
Account – Name, Email, Extension, Change your password, Enable two factor authentication
Profile – Update your contact and billing details
Contacts – Internal contacts, External contacts, Click to call
Invoices – View, save or print copy invoices
HashKey – Control your telephone system. Numbers, Time conditions, IVR, Greetings, Ring groups, Extensions, Call records
Beefing up security with Two Factor Authentication (2FA)
We want to keep data safe and with this in mind Stan has the ability to enable Two Factor Authentication (2FA).
Why do we need 2FA? Malicious attacks on companies leading to usernames and passwords being stolen is on the increase. No longer is just a secure password good enough. 2FA is an extra layer of security.
How does it work? Login with your username and password as normal and then an additional piece of information will be required before access is granted.
There are several methods of 2FA and we have chosen a one-time password. This is obtained by using a free 2FA smartphone app. Both Google and Microsoft provide easy to use apps. Setting up 2FA in Stan is really easy and highly recommended. https://vimeo.com/404676113
Stan is easy to sign up for, just head over to https://stan.vostel.co.uk/#/auth/register and enter your details. Not a customer, no problem, we would love to have you onboard. Please call 01323884884 for a chat or take a look at our getting started page to find out more https://stan.vostel.co.uk/#/signup
We hope you love Stan as much as we do!