For most businesses outbound telesales plays a large part of customer liaison, securing orders and lead generation. It’s a great way to catch up, pass the time of day a little and keep the business relationship strong. A genuine reason for a call is so important in my book. Maybe a special offer or other news worthy of a call. Even better if the call is scheduled giving both parties time to talk and listen.
“I am calling for you to take a survey…”
The contrast of this is being on the receiving end of unwanted sales calls, particularly from the same people not taking no for an answer. I am sure we have all been there and already told the caller you are not interested in their product politely a few times. Or “Hello, I am calling for you to take part in a survey…”. Anyone actually got time for these calls or is it just me? We have seen tactics changing for callers to get through. Firstly, withheld numbers are used less and a local or local-ish area code used instead. Secondly, we are are starting to see callers using mobile numbers now as well.
First or last resort, it’s your call
In a previous blog, we explained how calls from your best customer could be sent to their favourite member of the team. But how can we stop calls? The HashKey Directory feature has a simple but useful option, allow inbound calls Yes or No. Selecting No sends any calls from this number to an engaged tone. To take this a step further, using the intelligent routeing engine you have a variety of options at your disposal. You could, for example, sends all calls to voicemail, indefinite music on hold or any other audio playback you wanted to use. No one said you couldn’t have fun!
Dealing with unwanted sales calls is another example of how HashKey can enhance productivity in the workplace, more to follow…
To understand how HashKey was created you can read an introduction here.
HashKey, a Vostel product.