Cromlix

With many planned refurbishments since the Murray’s took over the estate. One of these was the ageing telephony system and network infrastructure. Cromlix needed a state-of-the-art system behind the scenes with a more classic exterior. Guest rooms and lodges have old style rotary phones while staff needed a high end, functional and compatible mix of cordless handsets and desk phones, giving flexibility to the team with durable hardware that will last.

The challenge was finding the technology that would blend in with the unbelievably beautiful décor of the hotel, while mixing two different technologies together; analogue and VOIP with two seemingly different phones systems and requirements under one cloud umbrella.

In come Vostel, with the expertise in merging technologies and fighting hard to find the right solution. We didn’t leave a stone unturned, remote video survey, plan, then a site visit with pre-project discussions really getting down to understanding the wish list for Cromlix!

With the latest technology we tested the solution in-house with older analogue technology ensuring our solution was flawless. Testing went well, even while creating manufactured issues to attempt to ‘break’ the system so we could know where the limits of the technologies were.

During the installation, we redressed the existing data cabinets and network infrastructure, going above and beyond what was quoted and expected. We took the time to go around to the staff members getting more feedback on what they didn’t like about the old system and what they wished for with our new solution. The feedback was good, and we were able to implement that feedback. They now have a system fit for the future that is scalable and reliable with crystal clear calls, features that they had never seen before and a support package they can feel safe with.